Frequently Asked Questions

A:Yes! We can customize the special types items,different packaging,color and logo for customers' requests with MOQ.

2、Are your samples free or need cost?
A:Actually it depends on the products. For low value products, we will provide free sample, but freight collect. But for some high value samples, it need sample cost and freight collect. Please informed that all samples cost and freight cost can be returned back to you after order placed. You're welcomed to email us for checking.

3、What's the quality of your products? 
A:We have a strict QC department which guarantee the goods we produced are always of the best quality and we have 100% test and QC inspection before delivery.

4、How do you make our business long-term and good relationship?
A:We keep good quality and competitive price to ensure our customers benefit We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

5、Do you have after-sales services?
A: Yes, We have complete after-sales services, if you encounter any quality problems with our products.

6、Do you attend some fair to show your products?
A:Yes, Two major fairs in China. Canton Fair in April and October (Guangzhou).

7、How many staffs do you have in your factory?
A:We have about 100 staffs in our factory.

8、How far is your factory from the airport?
A:Our factory is about 70km from the airport.

9、How long it will take from guangzhou to your factory?
A:It will take about about 1 hours from Guangzhou to our factory.

10、What is your term of payment?
A:T/T payment term,30% deposit,70% balance before shipment.

11、What is your MOQ?
A:The MOQ depends on what products are you need.Generally the MOQ is 1000.

12、Are you a trading company or a manufacturer?
A:We are a manufacturer, which have more than 20 years experience in making metal products, with professional team and the advance equipments.

13、Can you can design the product according to our size?
A：yes, we have the engineers and the mould team, which can provide the customized services according to the clients' requirement.

14、If OEM is acceptable?
A: yes, we have our own mould team and the professional engineers, we can make the product according to the clients' requirement and drawing.

15、How long it takes you to provide the designing options for us?
A:after received the clients' requirement and drawing, we will study the details, and provide the suggestion within one week.

16、how do you pack the product?
A:we will use the bubble bag to protect the product, and then put it into the inner box, several inner boxes into one outer carton.

17、How many years have your company made this product range?
A：we have over 20 years experience, our product range is mainly for the metal products, such as candle holder, lantern, and the other metal product in the kitchen, etc.